F.A.Q.'s | United States | Auto-Out

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Frequently Asked Questions

How does Auto-Out® Venthood work?
Using a commercial strength magnet, Auto-Out Venthood securely anchors underneath your vent hood. The flames from a cooking fire actuate the Auto-Out, causing it to dispense its fire-suppressant powder onto the fire. Smoke or heat alone will not cause it to activate.


Is Auto-Out Venthood easy to install?
Yes, it simply uses a magnet to secure to the underside of the venthood.


How does Auto-Out know there’s a fire?
Auto-Out is equipped with a flame-sensitive mechanism that triggers it to activate when touched directly by a flame.

 

Can Auto-Out be used for a gas and electric stove?

Yes, Auto-Out may be used over a gas and/or electric stove.

 

How many do I need?

Auto-Out Venthood is sold by the pair. Most standard cooktops have four burners (two burners on the left and two on the right). Center one of the canisters between the front and back burner on the left side of the cooktop. Then lift straight up to secure into the hood. Repeat for the right side of the cooktop and installation will be complete.
 

Can I use the Auto-Out Venthood canisters for a cooktop that has an over-the-range microwave?
No, you will need to use Auto-Out® Microwave, a product we created specifically for cooktops with over-the-range microwaves.


Can I use Auto-Out to put out other types of fires?
Auto-Out has been tested for residential, cooking grease fires and is not intended to be used to fight other types of fires.

 

How long does it last?
Auto-Out Venthod and Auto-Out Microwave have a product life of 6 years from the date of manufacture. Both products are one-time use only and must be replaced if used or expired. We will remind you when it is time to re-order.


How much does Auto-Out cost?
Auto-Out Venthood starts at $45 per pair and Auto-Out Microwave starts at $60 per pair. Our new product, Auto-Out Knob, is $45 per set (a set is required per cooktop). Volume discounts are available for all products. Shipping is additional on all orders.

 

How does Auto-Out compare to a fire extinguisher?
• Auto-Out works automatically upon flame activation and does not require a person to operate it.
• It does not need an inspection or recharging.
• Auto-Out is specifically designed to combat residential unattended cooking fires, the nation’s leading cause of home fires.


What if I don’t have a venthood or a microwave over my stove?
In this case, we recommend Auto-Out Knob. You simply replace your existing stove burner-control knobs with the Auto-Out Knobs. With the Auto-Out Knob in place, the burner can only reach a maximum heat of approximately 600 degrees F which is equivalent to around medium-high (Level 7) on the range. This is more than enough heat for typical cooking (water boils at 212 degrees F), but well below the temperature where cooking fires normally occur.


Where can I buy Auto-Out?
We manufacture Auto-Out and sell direct so just contact us to place an order!


Can I get an insurance break for installing Auto-Out?
Quite possibly, yes. We recommend you talk to your insurance provider about possible premium discounts or lower deductibles. Contact us for more information.


Has Auto-Out been laboratory tested?
Yes, all Auto-Out products have been tested by Southwest Research Institute®, a nationally recognized testing laboratory. Copies of this testing report are available upon request.


How will I know when it’s time to replace Auto-Out?
You will find the expiration date printed on the label of each Auto-Out fire-suppression canister listed by month and year the product will expire. For example, 03 2018 means the product will expire in March of 2018 with 03 representing the month (March) and 2018 representing the year. We also keep a record of your purchase date and will send you a reminder letter when it’s time to re-order. Auto-Out Knob does not have an expiration date.

What is your return policy?

In order to keep our prices affordable and provide a 6 year product life to all customers, we have a limited return policy. Returns are typically limited to items damaged during shipping or due to manufacturer's error only. Any other return will be at the discretion of Auto-Out and is subject to a 30% restocking fee and return shipping costs. All returns require prior authorization and must be brought to our attention within 30 days of ship date. We cannot accept any returns after 30 days from shipping.